It was because you did not do that that he filed and won an A-z claim. Rates are based on shipping a single item. From what I see is that Amazon just deducts label cost and issues refund for the balance. For items shipped by a specialty carrier (e.g. We have found Amazon return shipping costs to be reasonable. +Return Shipping Costs \ If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return. mightymounts 2018-02-20 … Next time, if the buyer says the item is not as described, the right thing for you to do is to offer him a refund when he returns the item, and tell him that you will pay for the return shipping cost. I would say easily 200+ orders a year. I shop on Amazon A LOT! I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. pro_techgroup 2018-02-20 23:19:40 UTC #10. Actually you are lucky that Amazon paid for it rather than taking the money from you. Purchasing multiple items from a seller may result in multiple shipping charges. Your shipping fees when buying items from a seller on Amazon.com depend on the type of product you purchase. Included in your payment is a pre-calculated fee for shipping. Which means that the seller pays the original shipping cost to the customer regardless of the reason for return. Amazon refunds the order to the customer on seller’s behalf. You’ll be refunded your return costs on items sold or fulfilled by Amazon up to the standard delivery cost if the item is incorrect, damaged, defective or if you’re returning shoes, clothing, jewellery or watches. If a pre-paid return option is not available for your return, ship the item to us with a carrier that is convenient for you using the self-ship label provided. We recommend that you use a trackable delivery service. If your refund hasn't come through by the appropriate time listed above, you’ll need to contact Amazon to chase it down. Amazon typically has a great return policy and customer service. To return an item to Amazon AU please use an eligible return option displayed in our Returns Support Centre. If a buyer is returning an item at their discretion, the seller may choose to send a pre-paid label, especially if the buyer requests one, and deduct the actual cost of postage paid for that return shipping label from the refund amount when issuing the refund. CEVA, ABF, Pilot, there is a flat $50 fee. Please retain any tracking information given to you by the carrier.